This Privacy Policy explains how the Mira Bhayandar Municipal Corporation (MBMC) collects, uses, stores, and protects your information when you use the MBMC Pothole Reporting & Repair System mobile application and citizen web portal.
1. Information We Collect
When you register or use the application, we may collect:
- Personal details such as your name, email address, mobile number, and address.
- Account credentials required for secure login.
- Complaint details including description, category, severity, ward, and road information.
- Location data (latitude, longitude, and GPS accuracy) submitted with complaints and photos.
- Photographs uploaded before, during, or after pothole repair work.
- Device and usage information required to operate notifications and maintain service security.
2. How We Use Your Information
Your information is used to:
- Register and authenticate your citizen account.
- Receive, process, assign, and track pothole complaints.
- Notify you about complaint status updates and actions taken by MBMC staff.
- Enable officers and engineers to verify, repair, and close reported potholes.
- Generate reports and improve municipal road maintenance services.
- Prevent misuse, fraud, duplicate submissions, and unauthorized access.
3. Information Sharing
MBMC does not sell your personal data. Complaint information may be shared only with authorized MBMC officers, engineers, contractors, and system administrators involved in complaint resolution. Data may also be disclosed when required by applicable law, court order, or government authority.
4. Data Retention
Complaint records, photographs, and related history are retained for as long as needed to provide services, maintain audit trails, comply with legal obligations, and support municipal reporting requirements.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage over the internet is completely secure, and absolute security cannot be guaranteed.
6. Your Rights
You may request:
- Access to the personal information associated with your account.
- Correction of inaccurate account or contact details.
- Account deletion via the in-app / portal My Account screen, or through the public request page at https://pothole-mbmc.creatorkart.com/delete-account.
For privacy-related requests, contact MBMC through the official support channels published on the application or municipal website.
7. Children's Privacy
The application is intended for use by citizens aged 18 and above. We do not knowingly collect personal information from children without appropriate authorization.
8. Changes to This Policy
MBMC may update this Privacy Policy from time to time. Continued use of the application after changes are published constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact MBMC through the official municipal communication channels.